LuxePod Charm: Signature LV AirPods Case

Shipping & Delivery

• Free Shipping for all orders Over $50 within Worldwide .
  
• Orders are processed within 2–4 business days (Mon–Sat).
  
• Estimated delivery time is 4–6 business days after dispatch.
  
• Orders placed before 2:00 PM AEST may ship the same day.
  
• You’ll receive a tracking number by email once your order has shipped.
  
• Custom or personalized items may take a little longer to prepare.
  
• If you haven’t received tracking details within 7 business days, contact us at jenny@yeboooo.com
  

Returns & Refunds

• If you’re not satisfied with your purchase, you can request a return or refund.
• Items must be in original condition (unused, in original packaging).
• Certain items may not be eligible for return (e.g., personalized or final sale items).
• To start a return, please reach out to our support team for instructions.
• Once your return is received and inspected, we’ll process your refund back to your original payment method.

1. Do you offer free shipping?

Yes! We provide free shipping on all orders within Australia and the United States.

2. How long will my order take to arrive?

Orders are processed in 2–4 business days and delivered within 4–6 business days after dispatch. You’ll receive a tracking number once your order ships.

3. Can I track my order?

Absolutely. Once your order has shipped, we’ll send you a tracking number by email so you can follow your package’s journey.

4. Do you ship internationally?

Currently, we ship within Australia and the United States. For other regions, please contact our support team.

5. Can I return an item if I’m not satisfied?

Yes, we accept returns and refunds as long as items are in original condition (unused, in original packaging). Personalized or final sale items may not be eligible.

6. How do I request a return or refund?

Simply email our support team, and we’ll guide you through the return process. Once your item is received and inspected, we’ll issue a refund to your original payment method.

7. What if my order arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us right away and we’ll make it right.

8. Can I cancel or change my order?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update or cancel it.

9. Do you accept exchanges?

At this time, we only process returns and refunds, but you’re welcome to place a new order for the item you’d like instead.

10. How can I contact customer support?

You can reach us anytime at jenny@yeboooo.com, and we’ll be happy to assist you.